Questions? Sorted.
Cutoffs, artwork, delivery, payment. If it's not here, email hello@rapidprintpro.com.
How ordering works.
How do I order?
Pick a product, choose your options (the price updates as you go), upload your artwork and check out. You'll see a preview of your file before it goes in the basket. Not sure what you need? Type it into the Ask for a price box at the top of the page.
What's the cutoff for same day?
3pm, Monday to Friday. Order by then and roller banners, PVC banners, posters, boards, flyers, leaflets, booklets and business cards are printed the same day.
Stretch walls, LED light boxes, table cloths and flags are next working day, with an 11am cutoff. All cutoff times.
I ordered after 3pm, or at the weekend. When will it print?
The next working day. After 3pm on Friday or over the weekend, that's Monday.
Can you print something that isn't on the site?
Usually, yes. Shell scheme graphics, one-off sizes and odd materials all come through. Email hello@rapidprintpro.com with what you need and when.
Do you offer trade accounts?
We work with agencies, event companies and other printers every week. All orders are paid up front, trade included. Email hello@rapidprintpro.com to talk about regular work.
Getting files right.
What file formats do you accept?
PDF, PNG, JPEG and TIFF. PDF gives the cleanest result. Uploads up to 1GB.
What resolution should my artwork be?
300dpi at the finished size for anything held in the hand. Large format seen from a distance is more forgiving, but send the best you've got. No screenshots or images saved from WhatsApp.
What are bleed and safe area?
Bleed is extra background past the edge that gets trimmed off, so no white sliver shows. Most print needs 3mm on every side. The safe area is the zone inside the edge where text and logos belong, usually 3mm in. Roller banners and stretch walls have their own templates. Artwork specs.
RGB or CMYK?
CMYK if you can. If you send RGB we'll convert it, but bright screen colours, especially neon greens and electric blues, will print a touch duller.
Can I use Canva?
Yes. Download as PDF Print and tick Crop marks and bleed. That gets you most of the way.
Do you check my artwork?
Every file, by a person, before it prints. We look for low resolution, missing bleed and text too near the trim, and we flag problems before anything runs.
Have you got templates?
Yes, for roller banners, stretch walls and flags, plus set-up guides for everything else. Artwork guide.
How wide should the spine be on a perfect bound booklet?
Allow 0.135mm per leaf (one leaf is two pages). A 32pp booklet needs a 2.16mm spine. Use our templates and it's worked out for you.
Getting it to you.
What delivery options are there?
- Collection from 27 Tabard Street, SE1: free. We'll email you when it's ready
- Same day London courier: from £45, arrives same day
- Next working day UK via DPD: £6.99
- By 10:30am next working day via DPD: £19.99
- Saturday via DPD: £19.99
Which London postcodes get same day?
East, south east, the City, south west and west London: E1 to E20, SE1 to SE28, EC1 to EC4, SW1 to SW20 and W2 to W14. There's a postcode checker on the homepage. Outside those? Ask, we may still manage it.
Can you deliver to my event venue?
Yes, we do it every week. Venue guides for ExCeL, Olympia and the Business Design Centre, plus shell scheme graphics.
Do you deliver outside the UK?
Yes. Most of Europe is next day via DHL, and plenty of clients abroad order for delivery to London venues and hotels. International.
Can I collect?
Free, from 27 Tabard Street, SE1 4LA, two minutes from Borough tube. Pick Collection at checkout and we'll email you when it's ready.
Picking the right thing.
Which roller banner should I get?
The 85cm is the standard and fits most stands. Go 100cm or 150cm for a bigger backdrop, or Black Carbon for a premium base. Roller banners.
What comes with a stretch wall?
The frame, the printed fabric, feet and a padded bag, all for one price. 1m to 4m wide. It goes up in minutes with no tools. Stretch walls.
What paper do you use?
Recycled silk, uncoated, kraft, coffee cup and seaweed stocks, all FSC-accredited. Each product page explains the options.
Which booklet binding should I choose?
Saddle stitched (stapled) for thinner booklets, perfect bound for a square spine, wiro when it needs to lie flat. A5 booklets, A4 booklets.
Paying and VAT.
How can I pay?
Visa, Mastercard, debit cards, Amex, PayPal, Alipay and Klarna if you'd rather spread the cost.
Is there VAT on print?
Printed matter you read, like flyers, leaflets and booklets, is zero-rated, so there's no VAT. Banners, boards, displays and business cards carry 20% VAT. The price on each page shows which.
Something's wrong with my order. What now?
Email hello@rapidprintpro.com with your order number and a photo. If we got it wrong, we'll reprint it.
Nothing matches that. Try another word, or email hello@rapidprintpro.com.
Ask a human.
Email is quickest. Or type what you need into the price box and get a number now.