1. Who we are
1.1 [LEGAL ENTITY NAME] trading as Rapid Print Pro ("we", "us", "our"). Registered in England and Wales, company number [COMPANY NUMBER]. VAT number [VAT NUMBER]. Trading address: 27 Tabard Street, London SE1 4LA.
1.2 "You" means the business or organisation named on the order. "Order" means your instruction to us to produce goods or arrange services. "Goods" means the printed items we produce or supply. "Third-Party Services" has the meaning given in clause 12.
1.3 These terms apply to every order and supersede all others. Any terms you put forward — on a purchase order, in an email, on your own website or otherwise — are rejected and do not form part of the contract, even if we do not object to them.
1.4 We may transfer or subcontract all or part of the contract, or any of our rights or duties under it, to any other person without notice to you.
2. Business customers only
2.1 We supply to businesses and organisations. By placing an order you confirm that you are acting in the course of a trade, business, craft or profession and not as a consumer. The rules that protect consumers buying online do not apply to you and you waive any right to rely on them.
2.2 If, despite clause 2.1, you are found to be a consumer, nothing in these terms affects your statutory rights, but every other clause still applies to the fullest extent the law allows.
3. How the contract is formed
3.1 A quote, a price on our website, or a reply to an enquiry is an invitation to order, not an offer. Quotes are valid for 7 days unless we say otherwise, and may be withdrawn or changed at any time before we confirm an order.
3.2 Your order is an offer to buy. A contract only exists once we send you a written order confirmation. We may refuse any order without giving a reason. If you do not receive a confirmation from us there is no contract, unless one of our authorised staff confirms otherwise in writing.
3.3 Once confirmed, any change to an order needs our written agreement. We may charge for changes. Any increase in quantity is a separate order unless we agree otherwise in writing before production starts. Any agreed turnaround estimate restarts from the change.
3.4 If a price on our website or quote is obviously wrong, we may cancel the order and refund anything you have paid. That is your only remedy for a pricing error.
3.5 These terms and the order confirmation are the whole agreement. Nothing said by our staff in person, by phone, email, chat or message adds to or overrides them unless it is set out in the written order confirmation.
4. Your artwork is your responsibility
4.1 We print what you send us. You are solely responsible for every aspect of your artwork, including spelling, grammar, layout, colour, images, fonts, dimensions, orientation, bleed, safe area, resolution, page order, quantities and finished size. We do not proof-read, spell-check or design-check your files.
4.2 We may point out a problem with your artwork as a courtesy. We have no obligation to do so, and pointing out one problem does not mean we have checked for others. If we advise a correction and you choose to proceed without it, you do so entirely at your own risk.
4.3 If you ask us to amend, repair, resize, upscale, convert, impose or otherwise touch your files, we do so on a best-endeavours basis only, we may charge for it, and we give no warranty about the result. You remain responsible for checking and approving the outcome.
4.4 Low-resolution images, RGB or non-CMYK colour, missing fonts, transparency, overprint settings, embedded profiles and similar file issues may produce results that differ from what you see on screen. We are not liable for any of these. All work is printed in CMYK unless we agree otherwise in writing.
4.5 Any additional cost arising from inaccurate, incomplete or late artwork is yours.
4.6 We do not store your artwork as an archive. We may delete files at any time after an order is complete. Keep your own copies.
5. Proofs
5.1 Proofs are not supplied as standard. If you want a proof you must request it in writing when you order. We may charge for proofs.
5.2 Where you approve a proof, preview, PDF, screen render, online preview or sample — by email, in person, by message or by clicking approve — that approval is final. Everything in the approved proof is deemed correct and we will print it as approved. Errors visible in the approved proof are your responsibility and any reprint is at your cost. View proofs at 100% to judge size.
5.3 Where a proof is issued, the turnaround estimate does not start until we receive your written approval. Approval received after [CUT-OFF TIME] counts as received the next working day.
5.4 A screen proof is not a colour proof. Colour on screen does not represent printed colour and no claim can be based on the difference.
6. Colour, tolerances and variation
6.1 Print is a manufacturing process. Exact colour matching is not possible and is not offered. Colours vary between screens and print, between substrates, laminates and finishes, between machines, between print runs, and over time. We do not guarantee a match to Pantone, RAL, a previous job, a competitor's job, a screen, a swatch or another item in the same order.
6.2 The following are within tolerance and do not constitute a defect:
- Colour variation that is reasonable for the process, substrate, finish and viewing distance.
- Trim, fold, crease and cut position variation of up to 2 mm on small format and up to 5 mm on large format.
- Quantity variation of up to 5% over or under the ordered quantity. We will charge at the contract rate for the quantity delivered.
- Panel-to-panel variation on multi-panel, tiled or wrapped graphics.
- Minor marks, dust, banding, joins or finishing marks not visible at the intended viewing distance.
- Variation in hand-finished, applied, mounted, sewn, eyeleted or laminated work.
- Differences between a drop-shipped or outsourced item and our own production.
6.3 Large-format work is produced to be viewed at a distance appropriate to its size. It is not a defect if imperfections are visible at close range.
6.4 Where we decide that goods are within tolerance we may return them to you and refuse a reprint or refund. Our decision is final.
7. Same-day, turnaround and delivery
7.1 Every turnaround, production, dispatch and delivery time we give — including "same-day", "today", "next-day", a time slot, or a time stated on our website, in a quote or in a confirmation — is an estimate only. Time is not of the essence of the contract.
7.2 A turnaround estimate only starts when all of the following have happened: we have confirmed the order; we have received print-ready artwork that passes our checks; you have approved any proof; and payment has cleared, unless you hold an approved account. An order placed, approved or paid after [CUT-OFF TIME] is treated as received the next working day.
7.3 Any artwork problem, change, query, or delay in your approval or payment restarts the estimate.
7.4 We are not liable for any delay in production, dispatch or delivery, however caused, and whether or not the cause was within our control. Late delivery does not entitle you to cancel the order, refuse the goods, withhold payment, a discount, a refund, a credit or any compensation. At our sole discretion we may refund a delivery charge as a goodwill gesture; doing so once does not oblige us to do so again.
7.5 You are responsible for ordering in time for your own deadline. If your job is tied to an event, venue, installation, print deadline, launch, exhibition, conference, trade show or campaign, you must allow contingency. We accept no liability for any consequence of missing an event or deadline, whatever the cause.
7.6 Deliveries are made by third-party couriers and by our own drivers. Delivery to the address you gave us is complete delivery. If the courier leaves the goods with a neighbour, reception, a mailroom, a venue loading bay or a safe place, or obtains a signature from anyone at the address, the goods are delivered. If nobody is available to receive them, or the address, access details or contact number you gave are wrong or incomplete, any redelivery, waiting time, return, storage or re-attempt is at your cost and any delay is not our responsibility.
7.7 Delivery charges are those shown at checkout or on the quote and are payable even if the goods arrive later than estimated. We do not deliver where payment has not cleared and are not responsible for a missed delivery caused by non-payment.
7.8 International deliveries are subject to customs clearance and local restrictions. Transit times are approximate. Any duties, taxes, customs or excise charges are yours.
7.9 Collection is from 27 Tabard Street during our stated opening hours [COLLECTION HOURS]. Goods not collected within 7 days of being made available may be disposed of without refund and we may charge for storage.
8. Orders on hold
8.1 An order is on hold if we are waiting on you for artwork, approval, payment, information or a decision.
8.2 If an order has been on hold for 14 days we may charge 5% of the order value plus a £15 administration fee, and we may repeat that charge every further 14 days.
8.3 If an order has been on hold for 28 days we may cancel it and dispose of any materials or work in progress. The full order value remains payable.
9. Cancellation and changes
9.1 Once you have approved a proof, or an order has entered production, whichever is first, the order cannot be cancelled and the full price is payable.
9.2 Before that point, we may at our discretion agree to cancel, less any costs we have incurred and an administration charge. If the order has not been paid for, we will invoice you for those amounts.
9.3 Because our goods are made to your specification you have no right to cancel or return them except under the claims procedure in clause 13.
10. Prices, VAT and payment
10.1 Prices exclude VAT and delivery unless stated. VAT is charged at the rate in force at the date of invoice. Some printed items change VAT status depending on their content, size, format or use; if HMRC rules mean VAT applies to your order, it will be added and is payable by you before dispatch, even if you have already paid the original total.
10.2 Prices are based on our costs at the date of the quote. If, after we confirm an order, our costs increase because of a change in law, tax, duty, materials, energy or labour, we may pass that increase on to you.
10.3 Unless you hold an approved credit account, payment in full is due before production starts. We may hold, delay or cancel an order until payment has cleared.
10.4 Account customers must pay within the credit period stated on the invoice, without set-off, deduction or counterclaim. We may withdraw or reduce credit at any time. Any discount is conditional on payment by the due date and may be reversed and invoiced if you pay late.
10.5 If you pay late we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate plus fixed compensation per invoice), suspend all work and deliveries for you, and recover all costs of collection including agency and legal fees.
10.6 A dispute about part of an order does not entitle you to withhold payment for the rest of it, or for any other order.
10.7 Refunds we agree to are made by the original payment method or by credit to your account, at our option, and take up to 5 working days to process.
11. Title and risk
11.1 Risk in the goods passes to you on dispatch from our premises or, for collection, when the goods are made available for collection.
11.2 Title to goods remains with us until we have received payment in full for those goods and all other sums you owe us. Until then you hold the goods as our bailee, must store them separately and marked as ours, must not resell, install, apply or dispose of them, and must hold the proceeds of any sale on trust for us.
11.3 If you do not pay, we may recover the goods. You grant us an irrevocable licence to enter any premises where they are stored to do so.
12. Installation, fitting and outsourced work
12.1 "Third-Party Services" means any service or supply that is not printing carried out by us at our own premises. It includes installation, fitting, rigging, de-rigging, site surveys, vehicle wrapping, window graphics application, wall graphics application, flooring application, event build, distribution, mailing, fulfilment, and any goods produced by or drop-shipped from another supplier.
12.2 Where you ask us to arrange Third-Party Services, we act only as your agent in introducing you to, and placing the work with, a supplier we have helped you select. The contract for the Third-Party Service is between you and that supplier, not between you and us. The supplier's own terms and conditions apply to that contract, and by asking us to arrange the service you accept them.
12.3 Our only obligation in relation to Third-Party Services is to use reasonable care in selecting the supplier. We do not supervise, inspect, control, guarantee or warrant the supplier's work, timing, staff, equipment, materials, safety, insurance, conduct or result.
12.4 We are not liable for any act, omission, delay, failure, cancellation, defect, damage, injury, loss or cost arising from or connected with a Third-Party Service, including a failed, partial, late or abandoned installation, however caused. Any claim relating to a Third-Party Service must be made directly against the supplier.
12.5 Where we invoice you for a Third-Party Service, we do so as a disbursement collected on the supplier's behalf and for administrative convenience only. This does not make us the supplier of the service or a party to your contract with the supplier. Where a Third-Party Service fails, no refund of any printing, delivery, artwork or arrangement charge is due from us.
12.6 For any installation or on-site work you are solely responsible for: site access; venue and landlord permissions; health and safety compliance; risk assessments and method statements the venue requires; permits, licences and parking; power; lighting; the condition, suitability and preparation of walls, floors, glass, vehicles and other surfaces; providing accurate dimensions, drawings, floor plans and site information; and having a decision-maker on site. If a Third-Party Service cannot be started or completed because of any of these, the full price of the goods and the service remains payable and no refund is due.
12.7 We do not verify measurements, dimensions, surface conditions or site information supplied by you or by a venue, and we are not liable for anything that follows from them being wrong.
12.8 Goods produced by or drop-shipped from another supplier are supplied on that supplier's tolerances and lead times, are not inspected by us before dispatch, and any claim about them is subject to clause 13 and limited to whatever remedy the supplier gives us.
13. Claims procedure
13.1 You must inspect goods immediately on delivery or collection, before they are used, installed, distributed, applied or passed on.
13.2 Damage in transit must be noted on the courier's delivery record at the time of delivery. If it is not, we accept no claim for transit damage.
13.3 Any claim for shortage, damage, defect or non-conformity must be notified to us in writing to hello@rapidprintpro.com within 1 working day of delivery or collection, with clear photographs showing the whole item and the problem. Claims for non-delivery must be notified in writing within 3 working days of the estimated delivery date.
13.4 You must keep all goods and packaging, and on request return the goods to us in full at your cost, before any claim is considered. Goods that have been used, installed, applied, distributed, altered, cut, folded, disposed of or passed to a third party cannot be claimed against and are deemed accepted.
13.5 If you do not follow this procedure the goods are deemed accepted and conforming, and we have no liability for them. Claims received outside these time limits will not be assessed.
13.6 We assess claims against the approved proof, the supplied artwork, the order confirmation and the tolerances in clause 6. Our decision on whether goods are within tolerance is final.
14. Your only remedy
14.1 If we accept a claim, your sole and exclusive remedy is, at our option, either a reprint of the affected items on a turnaround estimate we set, or a refund or credit of the price paid for the affected items. You are not entitled to both, nor to any other remedy, compensation, discount or credit.
14.2 If we offer a reprint you must accept it. If you refuse a reprint, have the work redone elsewhere, or amend or reuse the goods without our written agreement, you forfeit any remedy from us.
14.3 A reprint is subject to the same tolerances as the original. Where only part of an order is affected, the remedy applies to that part only.
14.4 No remedy is available for any error, omission or defect that was present in your artwork or in the proof you approved.
15. Limitation of liability
15.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.
15.2 Subject to clause 15.1, our total liability to you under or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, is limited to the price you paid us for the affected goods.
15.3 Subject to clause 15.1, we are not liable to you for any of the following, however caused and even if we were told it might happen: loss of profit, revenue, business, contracts, opportunity, goodwill or reputation; wasted expenditure; the cost of reprinting elsewhere; venue, event, exhibition, stand, travel, accommodation, staff, crew, agency or contractor costs; fines, penalties or charges from any third party; loss of or damage to data; or any indirect, special or consequential loss.
15.4 Subject to clause 15.1, we are not liable for any loss arising from: your artwork or approved proof (clauses 4 and 5); matters within tolerance (clause 6); delay (clause 7); Third-Party Services (clause 12); your failure to follow the claims procedure (clause 13); advice, opinion or recommendation given by us, whether about materials, sizes, finishes, suitability, fitness for a purpose, venue rules, legal compliance or anything else; or any use of the goods other than the ordinary use for which they were sold.
15.5 We give no warranty that goods are fit for any particular purpose, comply with any venue, fire, safety, planning, advertising, accessibility or regulatory requirement, or are suitable for any particular environment, surface or duration. It is your responsibility to check. All warranties, conditions and terms implied by law are excluded to the fullest extent permitted.
15.6 You will indemnify us against all claims, losses, damages, costs and expenses (including legal fees) arising from your artwork or content, your breach of these terms, or any Third-Party Service arranged at your request.
16. Your content and our work
16.1 You warrant that you own, or have permission to use, everything in your artwork, including images, logos, fonts, text, trade marks and likenesses, and that nothing in it is defamatory, obscene, infringing, discriminatory, misleading or unlawful.
16.2 We may refuse to print anything, at any stage, without giving a reason. If we refuse after production has started, you remain liable for the costs we have incurred.
16.3 We are not responsible for checking your content for legal compliance, including advertising standards, licensing, copyright, trade mark, data protection, venue or local authority rules.
16.4 Copyright and all other rights in any artwork, design, layout, template, mock-up, imposition or file created by us belong to us, whether or not you have paid for the design work. We grant you a licence to use it for the goods you have ordered from us, and no further. Where we have created it for you and you have paid in full, we will not reproduce it for a direct competitor of yours. Design work is charged at our published rates and is non-refundable once started.
16.5 The text, images, logos and content of our website and marketing are our property and may not be used without our written permission.
16.6 We may photograph finished work and use it, and any review you post about us, in our marketing, on our website and on social media, unless you tell us in writing before the order is produced that you do not consent.
17. Samples, vouchers and product details
17.1 Samples are supplied on approval and are charged in full if not returned in good condition within 14 days.
17.2 Voucher codes and offers cannot be combined with any other code, offer or account discount, and may be withdrawn at any time.
17.3 We may change the specification, materials, finish, sizes or availability of any product without notice. Product descriptions and images on our website are for guidance only and we give no warranty as to their accuracy.
18. Events outside our control
18.1 We are not liable for any failure or delay caused by anything outside our reasonable control, including machine breakdown, software or platform failure, supplier or courier failure, material shortage or price increase, power or internet outage, transport disruption, road closures, weather, strikes, illness, fire, flood, epidemic, government action, or the acts or omissions of any third party. In such an event the turnaround estimate is extended accordingly and we may cancel the order in whole or in part and refund any sums paid for goods not produced, without any further liability to you.
19. General
19.1 If any clause or part of a clause is found to be invalid or unenforceable, it is severed and the rest of these terms continue in full force.
19.2 A failure or delay by us in enforcing any right is not a waiver of it.
19.3 You may not assign or transfer the contract without our written consent.
19.4 Nobody other than you and us has any right to enforce these terms. The Contracts (Rights of Third Parties) Act 1999 is excluded.
19.5 We may update these terms at any time. The version in force when we confirm your order applies to that order.
19.6 Our privacy policy and cookie policy form part of these terms.
19.7 These terms and every order are governed by English law. The courts of England and Wales have exclusive jurisdiction.